Complaints

How to complain

If you are unhappy with my service, email jdr@jdrdigitalassets.co.uk with "Complaint" in the subject line. Tell me what happened, when, and what you would like me to do. You can also write to [REGISTERED OFFICE ADDRESS].

What happens next

• I will acknowledge your complaint within [NUMBER] working days.
• I will look into it personally and give you a full written reply within [NUMBER] working days.
• If I need longer, I will tell you why and when to expect an answer.

If you are still not satisfied

JDR Digital Assets is not FCA authorised, so complaints cannot be referred to the Financial Ombudsman Service. [DETAILS OF ANY ALTERNATIVE DISPUTE RESOLUTION SCHEME, IF USED]. Consumers can also get free advice from Citizens Advice.

For complaints about how your personal data is handled, you can contact the Information Commissioner's Office.